Tadawulaty FAQ

General Questions

AM I ABLE TO GET ASSISTANCE REGARDING MY TADAWULATY ACCOUNT THROUGH ANY BROKER OTHER THAN THE DESIGNATED ONE?

No, you can get any support needed from your designated broker only.

 

CAN A BROKER/CUSTODIAN VOTE ON BEHALF OF A QFI THROUGH TADAWULATY?

Yes, the Broker/Custodian users in Tadawulaty have a function that allows them to vote on behalf of their investor clients.

 

WHAT DO I DO IF I FORGET MY TADAWULATY PASSWORD?

Click on "forgot my password" at Tadawulaty login page. Then, enter your Login Name and Security Code and click

"Next" button. A code will be sent to your mobile as an SMS. After you provide this code, your password will be sent immediately to you by SMS and email. You can then login normally to Tadawulaty. If you face any difficulty, please contact your designated broker for further assistance.

 

HOW CAN I GET AN ACCESS TO THE SERVICES?

You must first register via your Member either through your online trading account, or by attending in person at one of their recognized offices.

 

HOW DO I CHANGE MY DESIGNATED MEMBER?

You must first close your existing account by contacting your existing Member. Then, you can carry out the registration process again via the new Member's website or office.

 

HOW DO I CLOSE MY TADAWULATY ACCOUNT?

Select "Account Closure Request" from "Account Management" menu. A request will be sent to your designated member. The account will be closed after your member's confirmation.

 

WHAT ARE THE BEST BROWSERS COMPATIBLE WITH TADAWULATY WEBSITE?

Compatible browsers include Internet Explorer, FireFox, Google Chrome and Safari.

 

WHAT DO I DO IF I FORGET MY TADAWULATY USERNAME?

Click on "forgot username" at Tadawulaty login page. Then, enter your national ID number, Mobile Number, and fill in the Security Code. After you click "Next", a code will be sent to your mobile as an SMS. After you provide this code, your username will be sent immediately to you by SMS and email. If you face any difficulty, please contact your designated broker for further assistance.

 

WHAT HAPPENS IF I ENTER AN INCORRECT PASSWORD?

You are given a limited number of attempts to enter the correct password. Your account will be locked if you enter your password incorrectly in all attempts. If you believe your account has been locked, please contact your designated Member for further assistance.

 

WHAT SHOULD I DO IF I NOTICE INACCURACY IN MY PERSONAL INFORMATION ASSOCIATED WITH ONE OF MY PORTFOLIOS, SUCH AS NAME OR CASH ACCOUNT?

You should contact the Member on which the portfolio is opened with.

 

WHEN IS THE E-VOTING SERVICE AVAILABLE TO INVESTORS IN TADAWULATY?

“Edaa” provides the issuer companies with the option to allow their investors to vote electronically in the General Meetings (GMs). Once the issuer requests this services (E-voting), all the issuer’s investors that are registered in Tadawulaty will be notified by an SMS and Email. The investor could then access Tadawulaty and vote on the GM’s agenda items where the E-voting option is enabled.

 

Registration Related Questions

ASSUMING I FORGOT MY DESIGNATED MEMBER, HOW DO I IDENTIFY IT?

After you login to Tadawulaty, your designated member's logo will appear on the top of the page.

 

CAN A QFI REGISTER IN TADAWULATY SERVICES?

Qualified Foreign Investors (QFIs) can be granted access to Tadawulaty services which enables investors to utilize the services offered by Securities Depository Center (Edaa).

 

HOW DOES A QFI REGISTER IN TADAWULATY?

Through the Member’s/Custodian’s Account in Tadawulaty

  • The QFI requests his Member/Custodian to register him in Tadawulaty.
  • The Member/Custodian representative will carry out an identity check and fill in “Investor User Creation Request” through Tadawulaty. The request should include the QFI’s mobile number and e-mail address.
  • An SMS and e-mail messages will be sent to the mobile number and e-mail respectively, containing Tadawulaty’s (complete registration) link and a one-time password.
  • The QFI opens the (complete registration) link and enter the “QFI Unique Identification Number” which is provided by Securities Depository Center and the one-time password. Then fill-in all required fields and complete the registration process by creating a user name and password.

Through the Member’s E-Trading Account

  • Log into E-Trading account maintained with any of your Brokers. There should be a window with Tadawulaty logo .Click on “Login” button to register in Tadawulaty.
  • An SMS will be sent to the mobile number, containing Tadawulaty’s (complete registration) link and a one-time password.
  • QFI will be asked to enter the “QFI Unique Identification Number” which is provided by Securities Depository Center and the one-time password which will be sent to the mobile number registered with your Member.
  • Then fill-in all required fields and complete the registration process by creating a user name and password.

 

HOW CAN I REGISTER IN TADAWULATY, KNOWING THAT I HAVE SEARCHED TADAWULATY WEBSITE BUT DIDN'T FIND ANY LINK/OPTION TO "REGISTER”?

You cannot register in Tadawulaty from Tadawulaty website (this website). You can only register by one of the following two methods:

Through your E-trading account, or by visiting your brokerage firm branch click here

 

I HAVE ALREADY MORE THAN ONE PORTFOLIO OPENED WITH DIFFERENT MEMBERS. WHICH MEMBER I CAN REGISTER WITH?

You can choose any of the brokers you have opened a portfolio with.

 

I HAVE ALREADY REGISTERED INTO TADAWULATY. WHICH MEMBER I SHOULD CONTACT IF I HAVE SOME ISSUES?

Please contact your designated broker, which is the one you registered through into Tadawulaty. The broker's logo appears on the top of the page. If you cannot login nor recall which broker you registered through, you should come in person to Tadawul's reception disk at Tawuniya building.

 

IS THE REGISTRATION IN "TADAWULATY" FREE? HOW ABOUT THE ‎SERVICES?

Registration in Tadawulaty services suite is totally free. Also, all investor services are currently provided for free. If new fee is introduced for any of the services, an easy way to subscribe and pay will be provided. Investors will be able to subscribe to the services they would like to continue to benefit from. Although paid-services will be disabled from non-subscribers, all free-services will continue to be available for all.

 

WHAT ID NUMBERS CAN BE USED IF I AM NOT A SAUDI CITIZEN?

Companies can us their commercial registration number (C.R.), residents should use their Iqama number, and GCC nationals can use their national ID number.

 

WHY DO I HAVE TO LOGIN TO MAY E-TRADING ACCOUNT ON MY BROKER'S SYSTEM IF I WANT TO REGISTER IN TADAWULATY SERVICE?

Tadawulaty uses a new method of remote authentication of subscribers through e-trade systems of brokerage firms. This will avoid asking users to come in-person to the broker's branch to register in Tadawulaty. When the user logs-in to his/her e-trade account and clicks "Register" on Tadawulaty logo, authentication information will be exchanged securely between Tadawulaty and broker's systems. Then, Tadawulaty will open a new page to the user that will allow him/her to complete the registration process. If you have any further inquiries, please contact us on: cc@edaa.com.sa

 

DIVDENDS REPORTS & CERTIFICATES QUESTIONS

HOW DO I DEPOSIT MY SHARES IN MY PORTFOLIO IF I FIND A CERTIFICATE THAT BELONGS TO ME?

You can deposit your shares by following the instructions in the "Shares Certificates Search & Deposit" Section in this page.

 

HOW DO I KNOW IF AN ISSUER PROVIDED THEIR "PAYMENT STATUS" FOR THEIR DIVIDENDS DISTRIBUTIONS?

You can check out the list of all issuers who provided “Edaa” with their dividends distributions payment status by clicking on this link. Also, we will announce any new dividends payment status availability in Tadawulaty news, as well as Facebook & Twitter accounts.

 

HOW DO I SEARCH FOR MY SHARES CERTIFICATES?

Open the Certificates Search Page, complete the fields (search criteria) required, and press "Search" button. You may search using one search criteria, but the results will not be displayed if too many records match your search criteria. It is recommended that you complete all fields to get better results.

 

IS THE NEW DIVIDENDS SERVICE ONLY ABOUT HISTORICAL DIVIDENDS?

No, the "Future Dividends Alerts" service allows investors to track their future expected announced dividends through SMS and email alerts.

 

WHAT ARE THE ADVANTAGES OF DEPOSITING MY CERTIFICATE SHARES IN A MARKET PORTFOLIO?

There are many advantages of depositing shares in market portfolios, such as:

  • Issuers will deposit dividends directly into investors' bank cash account
  • Shares dividends distributions will be deposited directly into the investor's portfolio
  • Ability to subscribe to right-issues through different channels (internet, ATM, IVR)
  • Ability to monitor all portfolios and all asset classes through Tadawulaty
  • Ability to vote electronically through Tadawulaty
  • Ability to pledge sharesas needed.

 

WHAT ARE THE POSSIBLE PAYMENT STATUS?

The following table shows the different possible payment status in "Payment Status" field that appears after selecting the dividend's "Payment Details":

# PAYMENT STATUS EXPLANATION WHAT TO DO?
1 Unavailable The issuer did not provide “Edaa” with the payment status To know about the payment status Please contact the issuer
2 Unclaimed The investor did not claim the dividends Please claim your dividends from the distributing bank
3 Claimed The investor claimed the dividends, as per the details shown in Tadawulaty -

 

WHAT IS THE DIFFERENCE BETWEEN "EXPECTED DIVIDENDS" AND "ENTITLED DIVIDENDS”?

Expected dividends are dividends recommended by the company's board-of-directors, but not approved by the general assembly (GA). These are expected to be distributed to shareholders if the GA approved the decision. After the GA approves the decision, entitled shareholders' dividends status is changed to "Entitled", as per the company sharebook on the entitlement date.

 

WHEN WILL ALL ENTITLED DIVIDENDS BE AVAILABLE ON TADAWULATY FOR ALL YEARS?

Entitled dividends will be gradually uploaded to Tadawulaty. Investors will be notified through Tadawulaty news and Facebook & Twitter accounts